At FrostMode, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, our Return & Refund Policy outlines the process for returning or exchanging items and requesting refunds. Please read the guidelines carefully to understand how we handle different situations.

1. Eligibility for Returns & Exchanges

You can request a return or exchange within 30 days of receiving your order if your item meets the following criteria:

• Unworn and unwashed: Items must be in their original condition with tags attached.

• Original packaging: Items must be returned with their original packaging.

• Proof of purchase: A receipt or order confirmation email is required to process the return.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact us: Email our customer support team at [email protected]  with your order number, item(s) you wish to return or exchange, and the reason for the request. Please note that returns will be need to be sent to the following address: 14592 S 182nd Ln, Goodyear, AZ 85338-7695, United States.

2. Return authorization: Once approved, we will provide you with a return authorization and instructions for sending your item(s) back to us.

3. Ship your item: Send the item(s) back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part (see below for specific cases).

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected]  within 7 days of receiving your order. We will:

• Review your case: Request photos of the damage or incorrect item.

• Provide a replacement or refund: Once we confirm the issue, we will either send a replacement at no additional cost or offer a full refund, including shipping charges.

4. Non-Delivery of Orders

If your order has not arrived within the estimated delivery time, please contact us at [email protected]. We will:

• Investigate the issue: Check tracking information and confirm the package's status.

• Reship or refund: If the package is confirmed lost, we will offer to reship your items or issue a refund.

5. Order Cancellations

If you need to cancel your order, please do so within 24 hours of placing it. To cancel, contact us immediately at [email protected]:

• If your order has not shipped yet: We will cancel your order and issue a full refund.

• If your order has already shipped: You may return the item(s) after they arrive, following our regular return process. Refunds will be issued once the returned items are received.

6. Refund Process

Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.

• Approved refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

• Partial refunds: In some cases, only partial refunds may be granted (e.g., for items that are returned after the 30-day window or not in their original condition).

7. Exclusions

Certain items are non-returnable, including:

• Final sale items

• Gift cards

• Custom-made products

These items cannot be returned, exchanged, or refunded unless they arrive defective or damaged.

8. Contact Us

If you have any questions or need assistance with a return or refund, please don't hesitate to reach out to our customer support team:

EMAIL: [email protected]

ADDRESS: 14592 S 182nd Ln, Goodyear, AZ 85338-7695, United States

We are committed to providing the best possible shopping experience, and we appreciate your understanding of our return and refund policies.

Thank you for shopping with FrostMode!